At Counselomix, we take every counselling session seriously and want to ensure that you will get the maximum benefit from your consultation session, hence the need that you to request and not directly book your consultation. This allows us to review each request carefully, determine if the service is required for your case or request additional information to help us provide you with the best service. This process ensures that the counselling session is both effective and beneficial to you.
UNDERSTANDING THE BASICS
Is there any payment required prior to sending my request?
No, we do not prior to accepting the service. Once our team receives your consultation request, reviews it and determines that we can be of help, you will receive details to book the consultation, the cost thereof and a secure payment method to pay for your session.
How are consultations conducted?
All counselling sessions happen virtually, and are recorded for quality and training purposes. However, rest assured that your sessions are all confidential and no information will be shared or discussed with other Healthcare professionals without your consent and approval.
Are the consultants qualified?
All our counsellors are highly qualified and registered professionals within their fields of expertise.
What should I do during my consultation?
We highly recommend that you take notes especially for the details you find important or those you’d like to clarify about later on.
Do I receive any reports after my session?
After each consultation, our team will prepare a Consultation Summary Report that you can keep as a reference or use to discuss your options with other specialists and professionals.
What is genetic counselling?
Genetic counselling is a person-centred process to help individuals, couples and families understand and also provide related to their genetics; the risk of an inherited genetic condition, addressing concerns if a child is showing signs of a genetic disorder, managing their health and wellness based on their genetic make-up, the likelihood to be affected by a condition due to their family history or any other genetics and health-related concerns. This will help them make their own well-informed health decisions that are best suited for them and their families.
Who is a genetic counsellor?
Genetic counsellors are allied health care professionals who has education and training in the field of medical genetics and counselling. They help patients and other healthcare providers with cases related to genetic diseases and alsogenetic testing options. They also advise patients on the social and ethical aspects associated with a genetic disorder or a genetic test’s results. They can also help patients and their families cope with the diagnosis of a genetic disease, and help healthy individuals who are interested in understanding their genetics or make the necessary lifestyle changes in case they have genetic predisposition to a certain condition.
Do I need a referral to request a genetic counselling session?
No, you do not need a referral to make an appointment. However, it will be ideal to provide all relevant medical records prior to your consultation.
I just want a genetic test, why do I need genetic counselling?
There are many genetic tests available and different options to pick from and that can be confusing. A genetic counsellor can help you explore your options, and also if whether getting tested is right for you. He/She can also explain what the test can or cannot tell you and this will prepare you for the results which may affect you and other members of your family. In some cases, patients choose to decline genetic testing after meeting with a genetic counsellor, but still benefit from receiving personalized information about the level of risk based on their family history and other factors.
Can a genetic counsellor tell me if I will get a certain disease?
Nobody can tell you if you will be getting a disease or guarantee that you won’t. Many things can influence your risk for a disease and your genes can only tell part of the story, but a genetic counsellor can help you understand your chances of developing a disease or a condition. Regardless of your risk level, a genetic counsellor can work with you and your doctor to develop a plan that includes both screening and prevention options.
Will a genetic counsellor tell me what to do based on my test results?
A genetic counsellor can provide personalized information and guidance and will lso offer emotional support throughout the decision-making process but will not tell you what decision to make, or confirm if a certain decision is the right one.. Rather, a genetic counsellor will help you understand complex genetic information in a very simplified and easy manner, provide useful insights and perspectives and support you as you make an informed decision about what makes sense for you and your family.
How many times will I need to book genetic counselling appointment s?
After the first session, the genetic counsellor can discuss with you if there is a need for a follow-up session or not. This will usually depend on the need for more of your family’s medical history, whether you or a family member decides to have genetic testing and/or the complexity of the situation.
Can my family members attend my consultation session?
You are welcome to invite members of your family or a friend to your appointment, however you will be the main focus of the consultation. If a friend or a family member has specific questions or concerns, which are not related to your case, it will be necessary to schedule a separate appointment for them.